On-going Support

We continually provide complementary value added helpdesk service on top of standard Oracle JD Edwards annual maintenance support.


S & I's Response Line Service in China

	Bilingual (Chinese and English) service
	Business hours coverage:5X8 service a week, except public holiday
	Telephone support you can expect from S&I China located in Shanghai:
	Clarification on Program Function Assistance with Error Messages Optimize Daily Operation Standard Assist in Month End Closing Data Integrity Resolutions Isolation of Suspected Defects and Software Action Request (SAR)
	Initial response times: Issues received through telephone, Web, e-mail, or fax will receive an initial response within four hours during normal business hours.
	Remote diagnosis: The S & I (China) consultant assigned to the issue will assess each situation to determine those issues where remote diagnosis would benefit you.
	Software update: We will apply the software update packages according to clients’ specific version & system configuration.